Privacy Policy
Effective date: · Last updated:
Your photos belong to you. This page explains, in plain language, what we collect, why we need it, who processes it, how long we keep it and how to have it removed.
What personal information we collect
Account details: your name, email address and password (stored only as an encrypted hash by our authentication provider).
Photoshoot content: the photos you upload, including facial reference images, plus your styling choices — occasion, outfit, colours, hair, makeup, setting, mood and any notes you write.
Studio output: the preview and purchased portraits created for you, and whether you marked them as favourites.
Commercial records: your orders, print or download purchases, membership status, credits, shipping address for physical keepsakes, and support messages you send us.
Technical records: limited security logs (a shortened, hashed device identifier and timestamps) used to block automated abuse, and — only if you allow analytics cookies — anonymous usage counts.
Why we collect photos and facial reference images
A portrait can only look like you if the studio can see you. Your uploads are used as facial reference images so the generated portrait preserves your real face — bone structure, skin tone, age, hair and distinguishing features — rather than inventing a different person.
We use them for nothing else. Your photos are never used to train models, never sold, never licensed and never published in a gallery, advertisement or social post without your separate written permission.
How your uploaded photos are used
When you request a free preview or a paid portrait, your selected reference photos and your styling brief are sent to our AI image provider, which returns a new image. Previews are watermarked; purchased portraits are delivered without a watermark.
Edits and regenerations work the same way: the original references and the change you asked for are sent again so your likeness stays consistent.
Please upload only photos you own or have permission to use. If you upload a photo of another person, you confirm that you have their permission — we ask you to tick a box confirming this before a photoshoot continues.
Third-party services that receive your images
Yes — image generation is performed by a third-party AI provider (OpenAI). Your reference photos and prompt are transmitted to that provider to create your portrait. We send no name, email address or payment details with them.
Storage and authentication are provided by our cloud platform, where your uploads and portraits are held in a private bucket that only your account can read through short-lived, signed links.
Email delivery (receipts, shipping updates, support replies) is handled by our email provider. Print keepsakes require your shipping address to be shared with our print and delivery partners.
Payments
Payment information is securely processed by Stripe. Card numbers are entered inside Stripe's own payment form and are never seen or stored by Glimmera Studio. We keep only what we need to service your order: the amount, currency, item, order status, last payment result and Stripe's reference identifiers.
How long we keep things
Uploaded reference photos: kept in your browser for the photoshoot you are building and cleared when you start a fresh photoshoot or clear your browser data. Photos sent to the studio are retained with your account until you delete them.
Generated portraits: kept in your private gallery until you delete them or close your account.
Order and payment records: kept for up to 7 years, because tax and accounting law requires it. This applies even after you delete the related images.
Security logs: kept for a short period (typically under 30 days) and then removed.
Closed accounts: images and account details are deleted within 30 days of your request, apart from the financial records described above.
Your choices: access, correction, download and deletion
You can delete individual photos, whole photoshoots or every image in your account from your gallery and from Profile & settings, and you can download your portraits at any time.
To request a copy of your information, a correction, a full export or complete deletion of your account, email privacy@glimmerastudio.com from your account address. We confirm within 5 business days and complete verified requests within 30 days, free of charge.
Deleted images are removed from our storage and cannot be recovered, so download anything you want to keep first.
Cookies and analytics
We use essential cookies to keep you signed in, remember your photoshoot, protect forms from automated abuse and complete payments. Optional analytics cookies are loaded only after you accept them, and advertising cookies stay off unless you actively allow them.
Nothing optional is preselected, and declining optional cookies never limits any part of the studio. Change your selection at any time through “Cookie Preferences” in the website footer — full detail is on our Cookie Policy page.
Keeping your information safe
Images live in private storage reachable only through expiring signed links tied to your account. Sensitive forms are protected by human verification and rate limits, and staff view an image only when you ask us to help with a specific order.
Contacting us about privacy
Email privacy@glimmerastudio.com for any privacy question, or support@glimmerastudio.com for help with an order. A person from our studio team will reply — usually within one business day.